Cancellation Policy
Order Cancellation Policy for Non-Custom Products
To cancel an order, please contact us via email. Please note that orders that have already shipped cannot be cancelled. However, you can request a return label. Once we receive the returned package, we will issue a full refund, minus the shipping cost.
Order Cancellation Policy for Custom Products
Orders canceled within 24 hours (one business day) of payment confirmation will receive a full refund.
After an order is placed, we will send a custom order confirmation email to confirm details such as size, measurements, and specifications.
Customers are required to respond to the confirmation request within 7 calendar days from the date the confirmation email is sent.
If no response is received within 7 days, the order will be considered approved by default, and production will proceed based on the information provided at the time of purchase.
Once production has started:
-
The order cannot be canceled
-
No size or specification changes are allowed
-
The order is not eligible for return or refund
Orders cannot be canceled after they have been shipped.
Custom-made items that have already been dispatched are non-cancellable.
To cancel an order, please contact us within the specified timeframe.
