Cancellation Policy

Order Cancellation Policy for Non-Custom Products

To cancel an order, please contact us via email. Please note that orders that have already shipped cannot be cancelled. However, you can request a return label. Once we receive the returned package, we will issue a full refund, minus the shipping cost.

Order Cancellation Policy for Custom Products

You can change or cancel a custom order free of charge within 24 hours of placing it, and orders canceled within this window receive a full refund. After that, changes or cancellation may not be possible once production has started.

After an order is placed, we will send a custom order confirmation email to confirm details such as size, measurements, and specifications.
Customers are required to respond to the confirmation request within 7 calendar days from the date the confirmation email is sent.

If no response is received within 7 days, the order will be considered approved by default, and production will proceed based on the information provided at the time of purchase.

Once production has started:

• The order cannot be canceled

• No size or specification changes are allowed

• The order is not eligible for return or refund

Orders cannot be canceled after they have been shipped.
Custom-made items that have already been dispatched are non-cancellable.

To cancel an order, please contact us within the specified timeframe.