Frequently Asked Questions

Custom curtains, shades and blinds are made to order: production takes 7–15 days and shipping takes 3–7 business days. Motorized roller shades (Nora, Aria, Marilise) take 5–7 days to make and 7–15 days to deliver, so most arrive in 12–22 days. These estimates cover about 95% of orders. If you need your order by a specific date, email info@deconovo.com before ordering so we can confirm the schedule.

After your order is taken by the delivery service, we'll email you with the details of the carrier and a tracking number. To follow the journey of your package, please visit the carrier's official website. You also have the option to coordinate with the carrier to schedule a delivery time.

• Orders canceled within 24 hours (business day) of payment confirmation will receive a full refund.
  
• Cancellation is not possible once production has started.
  
• Orders may not be canceled after they have been shipped.
  
• Custom-made items that are already dispatched may not be canceled.

Sometimes tracking updates can be delayed by 1–2 business days after shipment.
If there’s still no movement after 3 days, please contact us with your order number, and we’ll help you track the shipment immediately.

Yes, modifications are possible within 24 business hours after payment confirmation.
After this period, production begins and changes can no longer be made.
Please contact info@deconovo.com as soon as possible for any adjustments.

Yes, cancellations are accepted within 24 business hours after payment confirmation.
Once the order enters production, it can no longer be canceled.

If production hasn’t started yet, you can request a change within 24 business hours.
Once production begins, changes can’t be made.
Please review color, lining, and hanging style carefully before confirming your order.

Since custom curtains are made-to-order, returns are generally not accepted, unless there is a manufacturing error or incorrect item sent.

Orders that are over 30 days old are not eligible for return or refund.

No. Slight color variations caused by lighting, screen display, or batch differences are not considered product defects and are not eligible for return.

Once production or shipping has begun, custom orders cannot be canceled or returned.

Please contact us immediately with photos and the original packaging.
We’ll arrange a replacement or refund at no cost to you, and Deconovo will cover all shipping fees.

Wrinkles may occur during shipping. You can gently steam iron on low heat or hang the curtains for 2–3 days to allow them to naturally fall and smooth out.

If the incorrect size is due to customer measurement or ordering error, the item is not eligible for return.
Please ensure your measurements are accurate before placing your order.

If there are missing parts in the goods you receive, please contact us within seven days after receipt, please send an email to info@deconovo.com.

Please contact us within 3 days of delivery and keep the original packaging.
Send us clear photos of the issue so we can start the replacement or return process as quickly as possible.

Yes. Custom-made items are considered Final Sale and are non-returnable, except in cases of company error or confirmed product defects.

If your curtains are damaged, please contact us by phone or email:
📞 626-246-4821
📧 info@deconovo.com
Our support team will review the issue and arrange the appropriate replacement or repair depending on the situation.

Non-custom products may be returned within 30 days of receipt, as long as they are unused, unwashed, and in resalable condition with the original packaging.

Refunds are typically processed within 3–5 business days after we receive and inspect your return.
Once processed, funds will be returned to your original payment method within 3–7 additional days, depending on your bank.

Yes. You can purchase fabric swatches to compare colors and textures before ordering custom curtains. Samples are paid, and shipping is charged separately. After purchasing custom curtains from Deconovo, contact us to request a refund of the sample fee only. Shipping fees are non-refundable. See the Fabric Swatches collection for current sample prices and review shipping charges at checkout.

Absolutely. Deconovo offers a wide range of fabrics, including linen, velvet, and full blackout materials.
You can easily browse these options under our fabric categories in the navigation menu.

The main differences between custom curtains and ready-made curtains are in fit, design, materials, and personalization options:

Fit & Sizing:
Custom curtains are tailored to your exact window measurements for a perfect fit, while ready-made curtains come in standard sizes and may require adjustments or leave light gaps.

Style & Craftsmanship:
Custom curtains allow you to choose from multiple hanging styles (Grommet, Rod Pocket, Pinch Pleat, Webbing, etc.), blackout linings (Grayish White, Gray or Black), and shaping options to suit your décor. Ready-made curtains are fixed in style and finish.

Function & Details:
Custom designs can include thermal or sound-reducing linings and premium details such as Memory Shaped draping, offering a higher-end look and better performance.

Production & Service:
Each custom curtain is individually handcrafted by our team: production takes 7–15 days and shipping takes 3–7 business days. Ready-made curtains are in stock: processing takes 1–2 business days and shipping takes 1–3 business days.

A Memory Shaped curtain is specially treated through Deconovo’s proprietary process to maintain smooth, graceful folds and a beautiful drape.
Once hung, the curtain keeps its shape naturally — no frequent adjusting or steaming needed.
👉 Learn more about Memory Shaped curtains

Light filtration differs slightly by material:
Full blackout fabrics block up to 100% of light.
Other fabrics provide about 60–80% light blocking.
For total darkness, we recommend selecting a custom lining option.

Currently, single panels cannot be made from mixed fabrics or colors.
However, if you’re ordering a pair, you can choose different fabrics or colors for each panel to create your own combination look.

Custom curtains offer three blackout lining options (+$30 per panel; availability varies by product, so check the lining options on each product page):

• Grayish White Lining – 185 gsm
• Gray Lining – 195 gsm
• Black Lining – 200 gsm

Sewn behind the curtain fabric, each lining gives 100% light blocking. You can also choose No Lining.

👉 View all lining options

Deconovo offers four popular hanging styles, each with its own look and installation method:

• Grommet: Modern and sleek — easy to install and slides smoothly.
• Rod Pocket: Traditional and romantic — fabric covers the rod for a soft look.
• Pinch Pleat: Tailored and elegant — ideal for formal spaces and custom-fitted drapes.
• 4-in-1 Style: Highly versatile — supports multiple mounting methods for flexibility in design.

👉 Learn more about hanging styles

Deconovo curtains are compatible with most standard rods and tracks. The right option depends on your selected hanging style:
🔘 Grommet: Fits standard curtain rods up to 1.5 inches (3.8 cm) in diameter. Easy to install and slide smoothly for a modern look.
🎀 Rod Pocket: The rod slips directly through the pocket; ideal for lightweight to medium fabrics with a soft and casual style.
📎 Pinch Pleat: Works with tracks or hooks; perfect for tailored pleats and a classic, elegant appearance.
🧵 Webbing: Designed for track systems, attached with hooks or rings through fabric loops, offering a clean and professional drape.

Light-colored curtains can appear to block less light than darker ones, but this is mostly about the face fabric and visible light leakage rather than overall quality. Pale fabrics such as white, cream, beige, or light grey transmit a little more light through the weave and make any gaps around the edges, top, or bottom more noticeable. For stronger darkening, we recommend choosing a darker color or a fabric labeled 100% blackout, adding a blackout lining where available, selecting a wider panel for fuller coverage, and mounting the rod higher and wider than the window to reduce light gaps at the sides and top.

Different curtain styles may be used with curtain hooks, and we will specify this in the product description.

Curtains sold on Amazon are standard-size ready-made products, while Deconovo’s website offers fully custom curtains with made-to-measure sizing, material options, linings, and shaping treatments — crafted to perfectly fit your space and style.

Yes. Deconovo’s blackout curtains provide heat insulation and temperature regulation.
Our thick fabrics help block heat in summer and retain warmth in winter, improving comfort and energy efficiency.
Performance varies depending on fabric density, color, and whether a thermal lining is added.
👉 For stronger insulation, choose a custom curtain with thermal lining.

Most Deconovo curtains are machine washable.
We recommend using cold water on a gentle cycle, avoiding bleach, and ironing on low heat if needed.
👉 For detailed care instructions, please see our Fabric Care Guide (PDF)

No. All Deconovo curtains use eco-friendly dyes and contain no harmful chemicals.
A mild scent may occur from packaging and will dissipate naturally after a short period of ventilation.

Yes, to some extent.
Our thick fabrics can dampen and absorb sound, helping reduce noise levels — though the primary functions remain blackout and thermal insulation.

Yes. Curtains specifically labeled “100% blackout” provide full light blocking without additional lining.
Other dark-colored fabrics achieve about 90–100%, and lighter colors about 70–85%.
For complete darkness, select a blackout lining option during customization.

The included hardware depends on the header style you select. For webbing and pinch pleat curtains, matching curtain hooks are included. For grommet curtains, the grommets are already built into the curtain header. However, curtain rods, tracks, clip rings, curtain rings, brackets, screws, and other installation hardware are not included unless clearly stated on the product page. If you need clip rings or a curtain rod, these should be purchased separately.

Kindly note that the final color may vary slightly based on lighting conditions in your home, as well as differences in display screens. Minor color variations are normal, but ordering a swatch will help avoid any unexpected differences between the online image and your final curtains.
To ensure the perfect match, we recommend ordering a fabric swatch before placing your full curtain order. Review the swatch under your room's lighting to evaluate the true color and texture. This will help avoid any unexpected differences between the online image and your final custom curtains.

Yes, you can. However, we recommend placing all curtain orders at the same time to ensure they are produced from the same fabric batch.
Since dye lots may vary slightly, ordering together helps maintain consistent color across rooms.

It's recommended to clean your curtains every 3 to 6 months for optimal cleanliness and appearance. Regular weekly cleaning is also advised to minimize dust and allergens.

Different materials — such as polyester, linen, or velvet — require specific care methods.
We recommend referring to our detailed Fabric Care Guide for proper cleaning instructions and fabric-specific maintenance tips.
👉 Download the Fabric Care Guide (PDF)

Yes, most Deconovo curtain fabrics are machine washable and can be lightly ironed.
To keep the texture and color looking their best, please follow these care tips:

• Wash with cold water on a gentle cycle.
  Avoid bleach or harsh detergents.
• Tumble dry low or air dry; avoid direct sunlight for extended periods.
• Use low-heat steam ironing or hang naturally to remove wrinkles.
• For delicate materials like velvet or linen blends, dry cleaning or low-heat care is recommended.

Thicker or multi-layer curtains can absorb sound more effectively and help reduce noise levels.
For the best results, choose curtains with a thermal lining or heavy blackout fabric to enhance both sound and heat insulation.
👉 Explore custom lining options

The inner hole diameter of the circular ring is 4cm, and the outer hole diameter is 6cm.

Different curtain widths result in a different number of circular rings. You may contact us and provide the desired curtain style for us to check.

Measurements are per panel. The width you select is the flat, fully extended width of one panel before folds or pleats — not the area it covers once hung. Split panels (a pair that opens from the center) are the most popular choice: order quantity 2. For a single panel on one side, order quantity 1. Example: for a 100-inch rod with a pair at the recommended 2x fullness, order 100 inches wide per panel, quantity 2. Curtain Measuring Guide

The translucency on the top and sides is related to the installation method; the farther it is from the window edge, the harder it is for light to pass through.

For bedrooms, we recommend selecting thick blackout fabrics or curtains with thermal lining.
These options not only block out light effectively but also help reduce outside noise and maintain a comfortable room temperature.

It depends on the radiator’s temperature, but generally, we don’t recommend letting curtains cover a radiator.
Prolonged heat exposure can cause fading, discoloration, or coating damage on blackout or lined fabrics.

Ideally, curtains should hang 1–2 inches above the radiator.
This length prevents direct contact, maintains a balanced appearance, and helps protect fabric color and finish from heat damage.

Yes. All Deconovo shades and blinds are cordless, which removes the operating-cord hazard that the U.S. ANSI/WCMA A100.1-2022 safety standard is designed to address. Cordless window coverings are the safest choice for homes with children and pets.
👉 Read our Child Safety Guidelines

Daylight Roller Blinds: Translucent roller blinds give your space an open atmosphere, creating a light and airy feel. They typically allow only a small amount of external visibility while not completely blocking off the room. Full Blackout Roller Blinds: On the other hand, blackout roller blinds provide the privacy that you may not have without window coverings. If there is a lot of traffic outside your window, for example, a made-to-measure roller blind with a blackout fabric is definitely a good choice. Particularly in bedrooms and bathrooms, opaque fabrics are recommended.

Deconovo Roman shades come in two operation types — Corded and Cordless — offering the same high-quality fabrics and look with different lifting systems:
Cordless Roman Shade:
Operates smoothly with a gentle lift or pull on the bottom rail — no visible cords, child-safe, and ideal for families with kids or pets.
Corded Roman Shade:
Uses a side cord control for precise adjustment, perfect for larger or hard-to-reach windows where fine-tuned light control is needed.
Both styles have the same fabric options, texture, and blackout performance — the main difference is in the operation and safety design.

• Roller shades: Not waterproof. Blackout roller shades help block light and reduce heat at the window.
• Zebra shades: All models except Grace are water-resistant.
• Roman shades: These are not waterproof and do not include UV or thermal coating unless customized with additional lining.

For best performance, we recommend selecting a blackout or thermal lining option when customizing your shades.

Standard Roman shades offer good light control, but for complete blackout, we recommend selecting the 100% blackout lining option available on our website.
The blackout lining also improves insulation and privacy.

Yes, Roman shades are low-maintenance. You can lightly vacuum or dust them for daily cleaning.
For deeper cleaning, use a damp cloth or professional dry cleaning service.

Yes. You can select the Blackout Lining option directly on the product page during checkout.
Adding a lining enhances light blocking, insulation, and privacy.

Certification varies by product line. Many roller shade fabrics are certified to OEKO-TEX® STANDARD 100, while Roman shades, bamboo shades, and some blinds may not currently be OEKO-TEX certified; please check the product page or contact us to confirm a specific item.

No constant power connection is required. Deconovo motorized shades use a built-in rechargeable battery: a full charge takes about 4 hours and typically lasts about 4–6 months, depending on shade size, motor type and how often the shade runs. Recharge with a standard 5V USB adapter or a power bank, or add an optional solar panel. No hardwiring needed.

Yes, depending on the motor you choose. There are six motor options: Standard (remote control), Bluetooth (Deconovo+ app), Standard + Hub (app plus Alexa or Google Home), Zigbee, Alexa/SmartThings Direct-Connect Zigbee, and Matter over Thread. A remote is not included; add one when you order if you don't already have a compatible remote. Features and required hardware vary by motor and platform.

Yes, depending on the motor you choose. Amazon Alexa and Google Home work with the Standard + Hub, Zigbee, Direct-Connect Zigbee and Matter over Thread motors. Samsung SmartThings works with the Direct-Connect Zigbee and Matter over Thread motors. Apple Home works only with the Matter over Thread motor and needs a Matter-over-Thread hub such as HomePod mini or Apple TV 4K. The Standard and Bluetooth motors do not connect to smart home platforms. Compare all six motors in our Motorized Shades Guide.

Yes. The shades run on a built-in rechargeable battery, so they keep working normally when the power is out. Smart-home control through a hub or Wi-Fi may be unavailable until your network is back, but the remote still works.

Every Deconovo motorized shade includes a 4-year limited warranty on the motor, built-in battery, remote, hub and solar panel, starting on the delivery date, at no extra cost. You can extend the motor and battery coverage to 5 or 6 years when you order. The fabric, roller, valance, bottom bar and brackets are covered for 5 years. If a part fails because of a manufacturing defect, we repair or replace it and cover the shipping. See our Motorized Shade Warranty page (deconovo.com/pages/motorized-shades-warranty) for full terms.

Yes. The motors run at approximately 30 dB, similar to a quiet whisper, which suits bedrooms, nurseries and offices. Actual sound may vary by motor type, shade size, installation and room conditions.

If your shade isn’t moving, first check the battery level and connection.
If the issue persists, please contact us at info@deconovo.com. Our support team can guide you through troubleshooting or arrange repair service.
Repairs and replacements within the warranty period are free of charge.

Yes. The low-power motors typically run about 4–6 months on a full charge. Motors and remotes are FCC and ISED certified, the rechargeable battery passed UN38.3 testing, and the remote meets UL 4200A for button-battery safety.

A remote is not included with the shade. You need at least one compatible remote for first-time setup, so add the 16-channel remote when you order. If you already own a compatible Deconovo remote, select "None". For app or voice control, choose a Bluetooth, hub, Zigbee or Matter motor.

In most cases, no professional installation is needed.
Deconovo motorized shades are designed for easy DIY setup, and each product includes all necessary mounting hardware, a user manual, and step-by-step installation videos.

If you plan to connect multiple shades or integrate a smart hub, you may choose to have a professional assist with setup.
👉 Watch our installation guide videos

Yes, slight variations are completely normal. Deconovo bamboo shades are crafted from natural bamboo, and each piece has its own unique grain, tone, and texture. These natural differences highlight the authenticity and beauty of real bamboo — no two shades are exactly alike.

They are not recommended for areas with high humidity or constant moisture.
Even with protective finishing, bamboo is a natural material that may warp, discolor, or develop mold over time when exposed to damp conditions. For best performance, use bamboo shades in living rooms, bedrooms, or other dry spaces.

Both offer some insulation, but fabric blackout curtains are more effective at reducing heat transfer.
Their thicker material and tighter weave help maintain indoor temperature.
Bamboo shades, on the other hand, provide a natural look with better airflow and soft filtered light — ideal for airy, sunlit spaces.

Yes. Our bamboo shades are made from sustainably harvested natural bamboo, produced under environmentally responsible manufacturing processes to reduce waste and carbon footprint.

Yes. While our website lists the most popular standard sizes, we can also produce custom dimensions.
If your desired size isn’t listed, please contact us at info@deconovo.com
with your measurements, and our team will confirm availability.

The estimated weight of each panel is calculated as follows:
(Width in inches * 0.0254 * Length in inches * 0.0254 * fabric GSM / 1000)
You'll find the fabric GSM details in the product description.
For instance, for a panel measuring 52''W x 84''L inches with a 200gsm liner, the weight per panel is:
52 * 0.0254 * 84 * 0.0254 * 200 / 1000 = 0.56 kg.

To measure, start from the ring's eyelet to the floor.

Measure the width and height of your window based on the installation type (rod mount or track mount).
We recommend extending the rod 6–15 inches (15–38 cm) beyond the window frame on each side to block side light and let panels stack clear of the glass when open. See the Curtain Measuring Guide.
👉 Use our Curtain Measurement Tool

For inside mount, ensure there is enough window depth for installation.
For outside mount, add about 2 inches on each side to ensure full window coverage.
👉 View the Bamboo Shade Measurement Guide

Use a metal measuring tape to measure your window’s width and height, then choose between inside mount or outside mount installation:
Inside mount: Measure the inside width and height of the frame — our system will automatically account for clearance.
Outside mount: Add about 4 inches (10 cm) to the total width for full light coverage.
👉 View the Roller Shade Size Guide

Roman shades can be installed inside or outside the window frame:
Inside mount: Measure the exact width and height inside the frame — no extra allowance needed.
Outside mount: Add width and height beyond the frame to ensure complete coverage.
👉 View the Roman Shade Size Guide

Installation header and hardware included.
If your window is larger you may choose two shorter shades instead. Having two shades give you an advantage to roll them up separately. The bead chain is on the right side by default.
Inside mount :
Use a metal tape measure, cloth ones may stretch and give you inaccurate measurements
Measure the window inside width and height. Don’t make any deductions. We'll deduct 3/8" from the order width to fit your window.
Ensure you have enough window depth, at least 4 3/8”.
Order Width= Window width
Order Height= Window height or bigger
Outside mount :
Measure the window frame width and height.
Shade width= Window width + 4 inch
Shade height= Window height or bigger.

INSIDE MOUNTED: Measure the window inside width and height. • Don’t make any deductions, we’ll deduct from the width about 0.4 cm to ensure your blind fits perfectly. • Use a metal tape measure, cloth ones may stretch and give you inaccurate measurements • Ensure you have enough window depth, at least 4.3 inches.
OUTSIDE MOUNTED: Measure the window frame width and height. Our team will make the blind to the size you specify with no deductions. • To minimize light leakage we recommend that the blind overlaps the window recess by at least 70mm at the top and 50mm each side • The overlap at the bottom of the blind is a matter of personal choice but please take into account obstacles such as radiators.

Some products include hooks or rings for easy mounting without drilling.
Please refer to the “Product Details” section on each product page for specific installation requirements.

Yes. Curtain rods, tracks, brackets, screws, clip rings, curtain rings, and other installation hardware are not included unless clearly stated on the product page. Our custom curtains are made according to the size, fabric, lining, and header style you select. If you already have a suitable curtain rod or track at home, you can hang the new curtains using your existing setup. If you do not have the required rod, track, rings, or clips, these accessories will need to be purchased separately.

Yes. We offer detailed installation video tutorials for all curtain types, including roller shades, Roman shades, bamboo shades, and drapery panels.
👉 Watch installation videos

Shipping duties, freight & taxes are all included in the quotes shipping price. We won’t surprise you with extra charges!

Deconovo offers made-to-measure service for most window types.
For irregular or special-shaped windows such as arches, angled, or oversized windows, please contact our support team before placing an order.
Send your window photos and measurements to info@deconovo.com
, and our specialists will confirm whether customization is possible and provide tailored recommendations.

There may be slight delays during major holidays due to factory and courier closures.
We’ll post any shipping schedule updates on our website, and you can always reach us at info@deconovo.com for real-time order assistance.

No. Deconovo shades are designed for indoor use only. The motorized roller shade motor is IP44-rated, which helps guard against dust and splashing water indoors, but it is not built for outdoor exposure, rain, or direct spraying.

Our website features seasonal promotions and sitewide discounts.
For bulk orders, please contact info@deconovo.com — we’ll be happy to offer a customized quote with extra savings.

Yes. Deconovo provides a high-quality Limited Warranty for all custom products:
Custom fabric curtains, Roman shades, and bamboo shades:
Covered by a 5-year limited warranty for material and workmanship defects.
Motorized roller shades and control systems:
The motor, built-in battery, remote, hub and solar panel are covered by a 4-year limited warranty at no extra cost, and the motor and battery can be extended to 5 or 6 years. The fabric, roller, valance, bottom bar and brackets are covered for 5 years.
The warranty covers:
Manufacturing defects in sewing, hardware, and motor mechanisms;

Structural issues or abnormal damage under normal residential use.

The warranty does not cover:

• Damage due to misuse, incorrect measurement, or improper installation;
• Normal wear and tear, fabric fading, shrinkage, or color variation from sunlight;
• Damage caused by humidity, mold, or chemical cleaning agents.

How to request service:

• Contact us within 30 days of discovering the issue at info@deconovo.com, providing your proof of purchase and photos.
• Our after-sales team will review your claim and offer a repair, replacement, or resolution depending on the situation.

This warranty applies only to the original purchaser and is non-transferable.

You can reach our customer support team via:
📞 Phone: 626-246-4821
📧 Email: info@deconovo.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:30 PM (Pacific Time)

Deconovo was founded with a passion for modern, sustainable home décor.
Our mission is to combine beauty and eco-conscious design — helping protect the planet through stylish, responsible living.
👉 Learn more about our story

Deconovo curtains use premium-quality fabrics and craftsmanship to provide a fully customized experience, resulting in higher quality and longer lifespan than standard ready-made options.
Key differences include:

• High-quality fabrics: Eco-friendly, high-density textiles with superior drape and light-blocking performance.
  👉 View our Certifications
• Custom craftsmanship: Each curtain is tailored to your exact measurements, lining, and style preferences.
• Durability and energy efficiency: Thicker materials and thermal linings help regulate temperature and reduce energy costs.
  👉 Explore our Sustainability Approach
• Sustainable production: From sourcing to packaging, all processes follow eco-conscious standards.

In short, Deconovo prices reflect higher material quality, craftsmanship precision, and long-term value.

Every Deconovo product blends functionality and design, using eco-certified or recyclable materials to ensure both quality and sustainability.
👉 View our Certifications

Many Deconovo curtain and roller shade fabrics are certified to OEKO-TEX® STANDARD 100, an independent certification that tests textiles for harmful substances. Certification applies to specific fabrics and product lines rather than every item, so please check the product page or certifications page for the coverage of a specific product.
👉 View all Certifications

We reduce waste by optimizing production processes, using eco-friendly packaging, and ensuring that our supply chain follows sustainability standards.
👉 Learn more about our sustainability practices

Our founder believes in transforming success into social responsibility — shifting focus from profit to the future of our planet.
👉 Read the Founder’s Message

“Less consumed, more sustained.”
We aim to offer more than just curtains — we promote a conscious lifestyle rooted in quality, longevity, and environmental responsibility.