Frequently Asked Questions

Our custom products are typically made within 7 business days and shipped 3-5 days after production.
During peak seasons, processing times may take a little longer.
You can also contact our customer service at info@deconovo.com to check your order status.

Production time: 7-10 business days: 7-12 days. Express shipping : 3-7 days.
The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.
If you require drapes by a certain date, please contact us at info@deconovo.com to confirm the time frame and order it in advance.

After your order is taken by the delivery service, we'll email you with the details of the carrier and a tracking number. To follow the journey of your package, please visit the carrier's official website. You also have the option to coordinate with the carrier to schedule a delivery time.

• Orders mayceled within 24 hours (business day) of payment confirmation will receive a full refund.
  
• Cancellation is not possible once production has started.
  
• Orders maynot be mayceled after they have been shipped.
  
• Custom-made items that are already dispatched maynot be mayceled.

Sometimes tracking updates can be delayed by 1–2 business days after shipment.
If there’s still no movement after 3 days, please contact us with your order number, and we’ll help you track the shipment immediately.

Yes, modifications are possible within 24 business hours after payment confirmation.
After this period, production begins and changes can no longer be made.
Please contact info@deconovo.com as soon as possible for any adjustments.

Yes, cancellations are accepted within 24 business hours after payment confirmation.
Once the order enters production, it can no longer be canceled.

If production hasn’t started yet, you can request a change within 24 business hours.
Once production begins, changes can’t be made.
Please review color, lining, and hanging style carefully before confirming your order.

Since custom curtains are made-to-order, returns are generally not accepted, unless there is a manufacturing error or incorrect item sent.

Orders that are over 30 days old are not eligible for return or refund.

No. Slight color variations caused by lighting, screen display, or batch differences are not considered product defects and are not eligible for return.

Once production or shipping has begun, custom orders cannot be canceled or returned.

Please contact us immediately with photos and the original packaging.
We’ll arrange a replacement or refund at no cost to you, and Deconovo will cover all shipping fees.

Wrinkles may occur during shipping. You can gently steam iron on low heat or hang the curtains for 2–3 days to allow them to naturally fall and smooth out.

If the incorrect size is due to customer measurement or ordering error, the item is not eligible for return.
Please ensure your measurements are accurate before placing your order.

If there are missing parts in the goods you receive, please contact us within seven days after receipt, please send an email to info@deconovo.com.

Please contact us within 3 days of delivery and keep the original packaging.
Send us clear photos of the issue so we can start the replacement or return process as quickly as possible.

Yes. Custom-made items are considered Final Sale and are non-returnable, except in cases of company error or confirmed product defects.

If your curtains are damaged, please contact us by phone or email:
📞 877-630-2161
📧 info@deconovo.com
Our support team will review the issue and arrange the appropriate replacement or repair depending on the situation.

Non-custom products may be returned within 30 days of receipt, as long as they are unused, unwashed, and in resalable condition with the original packaging.

Refunds are typically processed within 3–5 business days after we receive and inspect your return.
Once processed, funds will be returned to your original payment method within 3–7 additional days, depending on your bank.

Yes! Deconovo offers free fabric swatch books so you can feel the texture and see the colors before ordering.
You can request up to 5 swatches per order, with only a $4.99 shipping fee.

👉 Get your free fabric swatches here

Absolutely. Deconovo offers a wide range of fabrics, including linen, velvet, and full blackout materials.
You can easily browse these options under our fabric categories in the navigation menu.

The main differences between custom curtains and ready-made curtains are in fit, design, materials, and personalization options:

Fit & Sizing:
Custom curtains are tailored to your exact window measurements for a perfect fit, while ready-made curtains come in standard sizes and may require adjustments or leave light gaps.

Style & Craftsmanship:
Custom curtains allow you to choose from multiple hanging styles (Grommet, Rod Pocket, Pinch Pleat, Webbing, etc.), lining types (blackout, thermal, UV protection), and shaping options to suit your décor. Ready-made curtains are fixed in style and finish.

Function & Details:
Custom designs can include thermal or sound-reducing linings and premium details such as Memory Shaped draping, offering a higher-end look and better performance.

Production & Service:
Each custom curtain is individually handcrafted by our team and typically completed within 7 business days, while ready-made curtains are in stock and usually ship within 48 hours.

A Memory Shaped curtain is specially treated through Deconovo’s proprietary process to maintain smooth, graceful folds and a beautiful drape.
Once hung, the curtain keeps its shape naturally — no frequent adjusting or steaming needed.
👉 Learn more about Memory Shaped curtains

Light filtration differs slightly by material:
Full blackout fabrics block up to 100% of light.
Other fabrics provide about 60–80% light blocking.
For total darkness, we recommend selecting a custom lining option.

Currently, single panels cannot be made from mixed fabrics or colors.
However, if you’re ordering a pair, you can choose different fabrics or colors for each panel to create your own combination look.

Deconovo offers several lining types to match your needs for light control and privacy:

• Blackout Lining – for complete darkness and energy efficiency.
• Thermal Lining – for insulation and temperature balance.
• Sun Protection Lining – for UV filtering and fabric protection.

👉 View all lining options

Deconovo offers four popular hanging styles, each with its own look and installation method:

• Grommet: Modern and sleek — easy to install and slides smoothly.
• Rod Pocket: Traditional and romantic — fabric covers the rod for a soft look.
• Pinch Pleat: Tailored and elegant — ideal for formal spaces and custom-fitted drapes.
• 4-in-1 Style: Highly versatile — supports multiple mounting methods for flexibility in design.

👉 Learn more about hanging styles

Deconovo curtains are compatible with most standard rods and tracks. The right option depends on your selected hanging style:
🔘 Grommet: Fits standard curtain rods up to 1.5 inches (3.8 cm) in diameter. Easy to install and slide smoothly for a modern look.
🎀 Rod Pocket: The rod slips directly through the pocket; ideal for lightweight to medium fabrics with a soft and casual style.
📎 Pinch Pleat: Works with tracks or hooks; perfect for tailored pleats and a classic, elegant appearance.
🧵 Webbing: Designed for track systems, attached with hooks or rings through fabric loops, offering a clean and professional drape.

Curtains sold on Amazon are standard-size ready-made products, while Deconovo’s website offers fully custom curtains with made-to-measure sizing, material options, linings, and shaping treatments — crafted to perfectly fit your space and style.

Different curtain styles may be used with curtain hooks, and we will specify this in the product description.

Curtains sold on Amazon are standard-size ready-made products, while Deconovo’s website offers fully custom curtains with made-to-measure sizing, material options, linings, and shaping treatments — crafted to perfectly fit your space and style.

Yes. Deconovo’s blackout curtains provide heat insulation and temperature regulation.
Our thick fabrics help block heat in summer and retain warmth in winter, improving comfort and energy efficiency.
Performance varies depending on fabric density, color, and whether a thermal lining is added.
👉 For stronger insulation, choose a custom curtain with thermal lining.

Most Deconovo curtains are machine washable.
We recommend using cold water on a gentle cycle, avoiding bleach, and ironing on low heat if needed.
👉 For detailed care instructions, please see our Fabric Care Guide (PDF)

No. All Deconovo curtains use eco-friendly dyes and contain no harmful chemicals.
A mild scent may occur from packaging and will dissipate naturally after a short period of ventilation.

Yes, to some extent.
Our thick fabrics can dampen and absorb sound, helping reduce noise levels — though the primary functions remain blackout and thermal insulation.

Yes. Curtains specifically labeled “100% blackout” provide full light blocking without additional lining.
Other dark-colored fabrics achieve about 90–100%, and lighter colors about 70–85%.
For complete darkness, select a blackout lining option during customization.

Yes, most hanging styles include all necessary accessories.
Only webbing-style curtains do not include curtain rings or clips — these need to be purchased separately.

Kindly note that the final color may vary slightly based on lighting conditions in your home, as well as differences in display screens. Minor color variations are normal, but ordering a swatch will help avoid any unexpected differences between the online image and your final curtains.
To ensure the perfect match, we recommend ordering a fabric swatch before placing your full curtain order. Review the swatch under your room's lighting to evaluate the true color and texture. This will help avoid any unexpected differences between the online image and your final custom curtains.

Yes, you can. However, we recommend placing all curtain orders at the same time to ensure they are produced from the same fabric batch.
Since dye lots may vary slightly, ordering together helps maintain consistent color across rooms.

It's recommended to clean your curtains every 3 to 6 months for optimal cleanliness and appearance. Regular weekly cleaning is also advised to minimize dust and allergens.

Different materials — such as polyester, linen, or velvet — require specific care methods.
We recommend referring to our detailed Fabric Care Guide for proper cleaning instructions and fabric-specific maintenance tips.
👉 Download the Fabric Care Guide (PDF)

Yes, most Deconovo curtain fabrics are machine washable and can be lightly ironed.
To keep the texture and color looking their best, please follow these care tips:

• Wash with cold water on a gentle cycle.
  Avoid bleach or harsh detergents.
• Tumble dry low or air dry; avoid direct sunlight for extended periods.
• Use low-heat steam ironing or hang naturally to remove wrinkles.
• For delicate materials like velvet or linen blends, dry cleaning or low-heat care is recommended.

Thicker or multi-layer curtains can absorb sound more effectively and help reduce noise levels.
For the best results, choose curtains with a thermal lining or heavy blackout fabric to enhance both sound and heat insulation.
👉 Explore custom lining options

The inner hole diameter of the circular ring is 4cm, and the outer hole diameter is 6cm.

Different curtain widths result in a different number of circular rings. You may contact us and provide the desired curtain style for us to check.

There are single panel and 2 panels, and the product description provides information on single and 2 panels.

The translucency on the top and sides is related to the installation method; the farther it is from the window edge, the harder it is for light to pass through.

For bedrooms, we recommend selecting thick blackout fabrics or curtains with thermal lining.
These options not only block out light effectively but also help reduce outside noise and maintain a comfortable room temperature.

It depends on the radiator’s temperature, but generally, we don’t recommend letting curtains cover a radiator.
Prolonged heat exposure can cause fading, discoloration, or coating damage on blackout or lined fabrics.

Ideally, curtains should hang 1–2 inches above the radiator.
This length prevents direct contact, maintains a balanced appearance, and helps protect fabric color and finish from heat damage.

Yes. All Deconovo roller shades and blinds meet child safety regulations and feature anti-entanglement designs to ensure safe use in homes with children or pets.
👉 Read our Child Safety Guidelines

Daylight Roller Blinds: Translucent roller blinds give your space an open atmosphere, creating a light and airy feel. They typically allow only a small amount of external visibility while not completely blocking off the room. Full Blackout Roller Blinds: On the other hand, blackout roller blinds provide the privacy that you may not have without window coverings. If there is a lot of traffic outside your window, for example, a made-to-measure roller blind with a blackout fabric is definitely a good choice. Particularly in bedrooms and bathrooms, opaque fabrics are recommended.

Deconovo Roman shades come in two operation types — Corded and Cordless — offering the same high-quality fabrics and look with different lifting systems:
Cordless Roman Shade:
Operates smoothly with a gentle lift or pull on the bottom rail — no visible cords, child-safe, and ideal for families with kids or pets.
Corded Roman Shade:
Uses a side cord control for precise adjustment, perfect for larger or hard-to-reach windows where fine-tuned light control is needed.
Both styles have the same fabric options, texture, and blackout performance — the main difference is in the operation and safety design.

• Roller shades: Not waterproof. However, our 100% blackout roller shades and motorized roller shades provide UV protection and help reduce heat.
• Zebra shades: All models except Grace are water-resistant.
• Roman shades: These are not waterproof and do not include UV or thermal coating unless customized with additional lining.

For best performance, we recommend selecting a blackout or thermal lining option when customizing your shades.

Yes. All Deconovo shades are designed with child safety in mind.
For any product with control cords, we provide all required safety devices and installation instructions to ensure secure use.
Please make sure the safety devices are firmly fixed to the wall or window frame so that children cannot remove or tamper with them.
Follow the included guide to install the cord tensioner — the cord should remain taut but still move freely through the guide.
👉 Learn more about Child Safety

Standard Roman shades offer good light control, but for complete blackout, we recommend selecting the 100% blackout lining option available on our website.
The blackout lining also improves insulation and privacy.

Yes, Roman shades are low-maintenance. You can lightly vacuum or dust them for daily cleaning.
For deeper cleaning, use a damp cloth or professional dry cleaning service.

Yes. You can select the Blackout Lining option directly on the product page during checkout.
Adding a lining enhances light blocking, insulation, and privacy.

Yes. All Deconovo roller shade fabrics are OEKO-TEX® certified, ensuring they are free from harmful substances and safe for indoor use.
Some zebra and aluminum blinds are not yet certified but still meet general household safety standards.

No constant power connection is required. Deconovo motorized shades are equipped with a built-in rechargeable lithium battery that lasts 3–6 months on a full 8-hour charge.
You can conveniently recharge using the included 3m USB cable or a power bank — no hardwiring needed.

Yes, you can.

K1 Motor + Smart Hub (Matter) supports app and voice control.
K2 Motor connects via Zigbee Smart Hub for smart home integration.

All models include remote control for quick manual operation.

Absolutely. Deconovo motorized shades are compatible with major smart home platforms, including Alexa, Google Home, Apple Home, and SmartThings (with the corresponding Smart Hub).
Once connected, you can easily adjust or schedule your shades using voice commands or your app.

Yes. The shades run on an internal rechargeable battery, allowing normal operation even when the power is out.
Each full charge supports approximately 600 operations, ensuring quiet, energy-efficient performance at all times.

Deconovo motorized shades are built with high-quality DC quiet motors and rechargeable lithium batteries, tested to last over 5 years under normal use.
Each full charge allows approximately 600 operations.
We provide a 1-year warranty covering the motor and control system. If an issue occurs, simply contact our support team for repair or replacement assistance.

Yes. The shades feature a low-noise DC motor (<35dB) that runs smoothly and quietly — ideal for bedrooms, nurseries, or offices where silence matters.

If your shade isn’t moving, first check the battery level and connection.
If the issue persists, please contact us at info@deconovo.com. Our support team can guide you through troubleshooting or arrange repair service.
Repairs and replacements within the warranty period are free of charge.

Yes. Deconovo motors feature energy-saving design and patented quiet operation, allowing each charge to last 3–6 months.
All motors meet international safety standards (FCC, CE, and more), ensuring efficiency, reliability, and eco-friendly performance.

Every Deconovo motorized shade includes a standard remote control for easy manual operation.
If you’d like to control multiple shades together or integrate with voice assistants, you can add a Smart Hub for app and voice control.

In most cases, no professional installation is needed.
Deconovo motorized shades are designed for easy DIY setup, and each product includes all necessary mounting hardware, a user manual, and step-by-step installation videos.

If you plan to connect multiple shades or integrate a smart hub, you may choose to have a professional assist with setup.
👉 Watch our installation guide videos

Yes, slight variations are completely normal. Deconovo bamboo shades are crafted from natural bamboo, and each piece has its own unique grain, tone, and texture. These natural differences highlight the authenticity and beauty of real bamboo — no two shades are exactly alike.

They are not recommended for areas with high humidity or constant moisture.
Even with protective finishing, bamboo is a natural material that may warp, discolor, or develop mold over time when exposed to damp conditions. For best performance, use bamboo shades in living rooms, bedrooms, or other dry spaces.

Both offer some insulation, but fabric blackout curtains are more effective at reducing heat transfer.
Their thicker material and tighter weave help maintain indoor temperature.
Bamboo shades, on the other hand, provide a natural look with better airflow and soft filtered light — ideal for airy, sunlit spaces.

Yes. Our bamboo shades are made from sustainably harvested natural bamboo, produced under environmentally responsible manufacturing processes to reduce waste and carbon footprint.

Yes. While our website lists the most popular standard sizes, we can also produce custom dimensions.
If your desired size isn’t listed, please contact us at info@deconovo.com
with your measurements, and our team will confirm availability.

The estimated weight of each panel is calculated as follows:
(Width in inches * 0.0254 * Length in inches * 0.0254 * fabric GSM / 1000)
You'll find the fabric GSM details in the product description.
For instance, for a panel measuring 52''W x 84''L inches with a 200gsm liner, the weight per panel is:
52 * 0.0254 * 84 * 0.0254 * 200 / 1000 = 0.56 kg.

To measure, start from the ring's eyelet to the floor.

Measure the width and height of your window based on the installation type (rod mount or track mount).
We recommend adding 4–6 inches (10–15 cm) on each side to improve light coverage and achieve a fuller look.
👉 Use our Curtain Measurement Tool

For inside mount, ensure there is enough window depth for installation.
For outside mount, add about 2 inches on each side to ensure full window coverage.
👉 View the Bamboo Shade Measurement Guide

Use a metal measuring tape to measure your window’s width and height, then choose between inside mount or outside mount installation:
Inside mount: Measure the inside width and height of the frame — our system will automatically account for clearance.
Outside mount: Add about 4 inches (10 cm) to the total width for full light coverage.
👉 View the Roller Shade Size Guide

Roman shades can be installed inside or outside the window frame:
Inside mount: Measure the exact width and height inside the frame — no extra allowance needed.
Outside mount: Add width and height beyond the frame to ensure complete coverage.
👉 View the Roman Shade Size Guide

Installation header and hardware included.
If your window is larger you may choose two shorter shades instead. Having two shades give you an advantage to roll them up separately. The bead chain is on the right side by default.
Inside mount :
Use a metal tape measure, cloth ones may stretch and give you inaccurate measurements
Measure the window inside width and height. Don’t make any deductions. We'll deduct 3/8" from the order width to fit your window.
Ensure you have enough window depth, at least 4 3/8”.
Order Width= Window width
Order Height= Window height or bigger
Outside mount :
Measure the window frame width and height.
Shade width= Window width + 4 inch
Shade height= Window height or bigger.

INSIDE MOUNTED: Measure the window inside width and height. • Don’t make any deductions, we’ll deduct from the width about 0.4 cm to ensure your blind fits perfectly. • Use a metal tape measure, cloth ones may stretch and give you inaccurate measurements • Ensure you have enough window depth, at least 4.3 inches.
OUTSIDE MOUNTED: Measure the window frame width and height. Our team will make the blind to the size you specify with no deductions. • To minimize light leakage we recommend that the blind overlaps the window recess by at least 70mm at the top and 50mm each side • The overlap at the bottom of the blind is a matter of personal choice but please take into account obstacles such as radiators.

Some products include hooks or rings for easy mounting without drilling.
Please refer to the “Product Details” section on each product page for specific installation requirements.

Only pin hooks are included. Curtain rods must be purchased separately.

Yes. We offer detailed installation video tutorials for all curtain types, including roller shades, Roman shades, bamboo shades, and drapery panels.
👉 Watch installation videos

Shipping duties, freight & taxes are all included in the quotes shipping price. We won’t surprise you with extra charges!

Deconovo offers made-to-measure service for most window types.
For irregular or special-shaped windows such as arches, angled, or oversized windows, please contact our support team before placing an order.
Send your window photos and measurements to info@deconovo.com
, and our specialists will confirm whether customization is possible and provide tailored recommendations.

There may be slight delays during major holidays due to factory and courier closures.
We’ll post any shipping schedule updates on our website, and you can always reach us at info@deconovo.com for real-time order assistance.

Yes, some models are suitable for outdoor use.
Our two motorized roller shades and most zebra shades (except the Grace model) are rated for outdoor installation.
Please check product details or contact us for confirmation.

Our website features seasonal promotions and sitewide discounts.
For bulk orders, please contact info@deconovo.com — we’ll be happy to offer a customized quote with extra savings.

We recommend cordless roller shades, which eliminate hanging cords for a cleaner and safer setup.
All Deconovo roller shades are designed to meet child safety standards, and our fabric curtains are equally safe for family spaces.

Yes. Deconovo provides a high-quality Limited Warranty for all custom products:
Custom fabric curtains, Roman shades, and bamboo shades:
Covered by a 5-year limited warranty for material and workmanship defects.
Motorized roller shades and control systems:
Covered by a 3-year limited warranty for motors, controllers, and system components.
The warranty covers:
Manufacturing defects in sewing, hardware, and motor mechanisms;

Structural issues or abnormal damage under normal residential use.

The warranty does not cover:

• Damage due to misuse, incorrect measurement, or improper installation;
• Normal wear and tear, fabric fading, shrinkage, or color variation from sunlight;
• Damage caused by humidity, mold, or chemical cleaning agents.

How to request service:

• Contact us within 30 days of discovering the issue at info@deconovo.com, providing your proof of purchase and photos.
• Our after-sales team will review your claim and offer a repair, replacement, or resolution depending on the situation.

This warranty applies only to the original purchaser and is non-transferable.

You can reach our customer support team via:
📞 Phone: 877-630-2161
📧 Email: info@deconovo.com
🕒 Business Hours: Monday – Friday, 7:00 AM – 5:00 PM (EST)

Deconovo was founded with a passion for modern, sustainable home décor.
Our mission is to combine beauty and eco-conscious design — helping protect the planet through stylish, responsible living.
👉 Learn more about our story

Deconovo curtains use premium-quality fabrics and craftsmanship to provide a fully customized experience, resulting in higher quality and longer lifespan than standard ready-made options.
Key differences include:

• High-quality fabrics: Eco-friendly, high-density textiles with superior drape and light-blocking performance.
  👉 View our Certifications
• Custom craftsmanship: Each curtain is tailored to your exact measurements, lining, and style preferences.
• Durability and energy efficiency: Thicker materials and thermal linings help regulate temperature and reduce energy costs.
  👉 Explore our Sustainability Approach
• Sustainable production: From sourcing to packaging, all processes follow eco-conscious standards.

In short, Deconovo prices reflect higher material quality, craftsmanship precision, and long-term value.

Every Deconovo product blends functionality and design, using eco-certified or recyclable materials to ensure both quality and sustainability.
👉 View our Certifications

Yes. Our products hold several international environmental certifications, including OEKO-TEX®, ensuring all fabrics are safe, non-toxic, and free from harmful substances.
👉 View all Certifications

We reduce waste by optimizing production processes, using eco-friendly packaging, and ensuring that our supply chain follows sustainability standards.
👉 Learn more about our sustainability practices

Our founder believes in transforming success into social responsibility — shifting focus from profit to the future of our planet.
👉 Read the Founder’s Message

“Less consumed, more sustained.”
We aim to offer more than just curtains — we promote a conscious lifestyle rooted in quality, longevity, and environmental responsibility.