Deconovo Guarantee: Quality You Can Trust
At Deconovo, we are committed to simplifying your custom curtain experience while delivering industry-leading quality. Our priority is your satisfaction, which is why we offer a range of services to ensure you have a risk-free and enjoyable experience when ordering custom curtains.
Our Guarantee Includes:
Fabric Swatches
We offer fabric samples so you can feel the texture, view the color, and make a confident decision before placing an order.
Expert Guidance on Measurements and Selection
Our goal is to make measuring for custom curtains easy and accurate. Our website offers detailed measurement guides, an intuitive online measurement tool, and access to dedicated customer support. With these resources, you can confidently choose the perfect fit and style for your space.
Hassle-Free Returns
Reasonable return requests* will be accepted and handled within 30 days of receipt. For full details, please review our Return & Refund Policy.
Clear Installation Instructions
Proper installation ensures the longevity of your Deconovo curtains and shades. We provide detailed installation guides for all products, so you can install them confidently. Please handle hardware and fabric gently to avoid potential damage.
Deconovo Limited Lifetime Warranty
Deconovo stands proudly behind the quality of our materials and craftsmanship. We offer a Limited Lifetime Warranty on our products to ensure your satisfaction and peace of mind.
What Our Warranty Does Not Cover:
- Normal Wear and Tear: This includes natural fading from sunlight, fraying, gradual color loss, and regular deterioration of mechanical components.
- Owner Modifications: Damages caused by any attempt to modify, repair, or alter the products by the owner are not covered.
- Future Obsolescence: Our warranty does not guarantee that the product will never become obsolete or discontinued.
- Non-Transferable: This warranty applies only to the original purchaser and is not transferable.
Duration of Coverage
The Deconovo Limited Lifetime Warranty lasts for the lifetime of the product.
How to Request Warranty Services
For all warranty inquiries, please contact us at info@deconovo.com. Be sure to include photos of the product in question, so our team can assist you efficiently.
