Deconovo Guarantee: Quality You Can Trust
Deconovo Guarantee – Quality You Can Trust
At Deconovo, we don’t just offer home decor — we offer peace of mind. With every stitch, we stand by our promise of quality, comfort, and a worry-free shopping experience.
Our Commitment to Craftsmanship
At Deconovo, we believe that every product should not only look beautiful but also stand the test of time. Our team ensures that each piece is made using high-quality, carefully sourced fabrics, and adheres to strict quality standards.
- All products are inspected individually before shipping
- Each item is produced in certified facilities that follow sustainable practices
We offer dedicated support for any issues related to craftsmanship or material defects
Our Guarantee Includes
Fabric Swatches
We offer fabric samples so you can feel the texture, view the color, and make a confident decision before placing an order.
Expert Guidance on Measurements and Selection
Our goal is to make measuring for custom curtains easy and accurate. Our website offers detailed measurement guides, an intuitive online measurement tool, and access to dedicated customer support. With these resources, you can confidently choose the perfect fit and style for your space.
Hassle-Free Returns
Reasonable return requests* will be accepted and handled within 30 days of receipt. For full details, please review our Return & Refund Policy.
Clear Installation Instructions
Proper installation ensures the longevity of your Deconovo curtains and shades. We provide detailed installation guides for all products, so you can install them confidently. Please handle hardware and fabric gently to avoid potential damage.
Deconovo Limited Lifetime Warranty
Deconovo stands proudly behind the quality of our materials and craftsmanship. We offer a Limited Lifetime Warranty on our products to ensure your satisfaction and peace of mind.
What Our Warranty Does Not Cover:
Normal Wear and Tear: This includes natural fading from sunlight, fraying, gradual color loss, and regular deterioration of mechanical components.
Owner Modifications: Damages caused by any attempt to modify, repair, or alter the products by the owner are not covered.
Future Obsolescence: Our warranty does not guarantee that the product will never become obsolete or discontinued.
Non-Transferable: This warranty applies only to the original purchaser and is not transferable.
Duration of Coverage
The Deconovo Limited Lifetime Warranty lasts for the lifetime of the product.
Worry-Free Delivery Protection
Unexpected things happen. That’s why we offer optional delivery protection at checkout. For a small percentage of your order total, you’re protected against loss, damage, or delivery delays — with fast resolution and no hassle.
Lost Package
We’ll issue a full refund if your package is lost in transit and not delivered within 30 days (domestic) or 60 days (international).
Damaged Item
We’ll compensate you for visible damage during delivery. Simply submit photos through our resolution portal.
Delivery Delays
Receive $5 compensation if your package is delayed by more than 10 days (domestic) or 30 days (international).
Protection cost is dynamically calculated at checkout based on your order value. You’ll receive an email after purchase with instructions to file any issue.
How It Works
✅ Add Worry-Free Delivery at Checkout: Just check the protection box during checkout — it’s quick and affordable.
📨Receive Your Confirmation Email: We’ll send a secure email with your protection details and claim instructions.
📋File a Claim Easily: Use the link in your email or visit our protected resolution center to file a claim — no delays, no stress.
💰 Receive Compensation: Seel typically resolves claims and sends reimbursement within 24–48 hours
More about Worry-Free Delivery Protection
Is this protection required?
No, it’s optional. But we recommend it for added peace of mind — especially for custom orders.
Does it apply to custom-made products?
Yes! All eligible Deconovo items, including custom curtains, are covered if you opt in at checkout.
Can I add protection after purchase?
Unfortunately, protection must be selected during checkout and cannot be added later.
Who do I contact to make a claim?
You’ll find a link in your email confirmation that leads to our resolution portal — it’s fast, clear, and handled by our trusted partner.
What Makes Deconovo Different?
We’re more than just a home textile brand — we’re a team of designers, craftsmen, and service specialists who genuinely care about your experience. Our custom curtain service is backed by fabric experts and real people who will help you throughout the entire process.
- Free fabric swatches available to help you decide
- Product dimensions are accurate and verified before shipment
- Customer service is available before and after purchase
Frequently Asked Questions
What if my product is defective?
Simply contact us with photos of the issue. We’ll evaluate and either remake or refund the item, depending on the situation.
Can I change or cancel my custom order after payment?
We begin processing your order immediately after payment. If you need to make a change, please contact us within 12 hours of your purchase. Cancellations after production begins may not be accepted.
My product doesn’t match the measurements I provided. What should I do?
If you receive an item that does not match your provided dimensions, please contact us with measurement photos. We’ll evaluate and arrange a replacement if necessary.
Does the warranty apply to custom orders?
Yes. Custom curtain orders are included in our quality guarantee and are eligible for replacement if any defects are confirmed.
Do you provide return labels?
Return labels may be provided for eligible returns, depending on the issue and product type. Please contact our support team for assistance.
Where do I submit delivery-related issues?
After purchasing with Worry-Free Delivery protection, you’ll receive an email with a resolution portal link where you can report lost, damaged, or delayed shipments.
*Delivery protection is supported by our trusted partner. Deconovo remains fully committed to your satisfaction — from first click to final delivery.*
Still have questions? Contact us at info@deconovo.com
