FAQ

Frequently Asked Questions (FAQs)

 

Where are your products shipped from?

 

Our products are shipped directly from our US warehouses. This way, we keep shipping time convenient for you.

 

What is your return policy?

 

Non-custom items can be returned within 30 days of receipt. Made-to-measure products are final sale, except for manufacturing defects or quality issues confirmed by our inspection. Please refer to our shipping and return policy here for details.

 

How to contact customer service?

 

You can contact our customer service by e-mail at info@deconovo.com or directly by filling the form here

 

Where are your products made?

 

Our products are designed by our European and US team and manufactured in our own factory in China. They are stocked and shipped from the USA.

 

I did not receive a tracking number, what to do?

 

If you did not receive a tracking number, you can contact our customer service. They will provide timely updates about your order status.

 

I was charged by mistake, what to do?

 

If you were charged by mistake, please contact our customer service. They will assist in helping correct the situation.

 

Can I receive a sample of the products?

 

Yes. Fabric sample booklets are available for $1.99, with shipping charged separately. If you order custom curtains or shades from Deconovo within 90 days, we refund the booklet cost automatically.

 

I want to return an item, how to do it?

 

If you wish to return an item, please contact our customer service to provide a return label for you.